Readers who have concerns or complaints about published papers should first contact the corresponding author to attempt a resolution directly, before contacting the Editorial Office.
The Editorial Office may be contacted in cases where it is not appropriate to contact the authors, if the authors were not responsive, or if the concerns were not resolved. The Editorial Office will coordinate with the complainant, author/s and Editors-in-Chief or Editorial Board members for the investigation, remedy or resolution of any concerns or complaints.
Complaints, comments, or update requests relating to scholarly validity, ethical or legal aspects of either the paper or its review process will be investigated further where appropriate. All complaints, comments or update requests relating to published papers are investigated by the Editorial Office with the support of the Editorial Board and final approval by the Editor-in-Chief. For ethical concerns, final decisions are made by the Editor-in-Chief or Editorial Board members who are supported by the Editorial Office to promote adherence to core principles of publication ethics as expressed by the Committee on Publication Ethics. Other persons and institutions will be consulted as necessary, including university authorities, or experts in the field. Legal counsel may be sought where the complaint has legal implications.
Personal comments or criticisms will not be entertained. All complaints are investigated, including anonymous complaints. Complainants may request that the Editorial Office handle their complaint confidentially and the Editorial Office, any Editors-in-Chief or other Editorial Board members will attempt to do so insofar as is appropriate and in accordance with our internal procedures.
Decisions about Corrections, Comments and Replies, Expressions of Concerns, or Retractions resulting from an investigation are made by Editors-in-Chief or Editorial Board members, and communicated to authors.
If a complaint is not considered to be substantiated, then further communication will only be considered if additional information evidencing concerns is presented.
Complainants might not be updated about the status of an investigation until a final decision has been reached, however complainants will be notified if an update is published. The Editorial Office and Editorial Board members are under no obligation to present further detail. Communication will be ended where it is not considered cordial or respectful. Readers with complaints or concerns should be aware that investigations take time to conduct.
When raising concerns to the Editorial Office, please contact us at firstname.lastname@example.org. Details about the paper should be included in the compliant email. Also, include details of the complaint, its scholarly, scientific or academic validity, a summary of the main points and any other issues, details of any correspondence already had with the authors and a statement clarifying any actual, potential or perceived conflicts of interest.